About Course
Master the Art of Support & Secure Your Career Stop just “learning” and start working. The TES Call Center Course is a high-intensity, results-driven program designed to transform you into a world-class customer service professional. We don’t just teach you how to talk; we teach you how to solve problems, navigate complex CRM systems, and master the “de-escalation” techniques used by the world’s top support teams.
Why Join TES?
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The 85% Fast-Track: Students who achieve an overall score of 85% or higher are automatically eligible for an immediate job offer within our call center operations.
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Real-World Scenarios: Practice with live-simulated calls and real customer personas.
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Soft Skill Mastery: Build the confidence, empathy, and clarity required for international support standards.
📊 The “Elite 85” Assessment Strategy
| Assessment Type | Weight | Why it Matters |
| Written Exams | 30% | Checks for knowledge of policy and grammar. |
| Voice/Tone Audits | 30% | Ensures they sound professional and friendly. |
| Live Simulation | 40% | Proves they can handle pressure in real-time. |
💡 Pro-Tip for Higher Success Rates
To avoid losing good candidates who might land at an 80%, We offer a “Remediation Week.” If a student scores between 75% and 84%, We are going to give them three days of intensive coaching followed by one final re-test to hit that 85% goal.
Course Content
1. The Foundation: Communication & Soft Skills
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Active Listening: Techniques to ensure the customer feels heard.
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Tone & Empathy: How to stay professional while showing genuine care.
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De-escalation: Managing “irate” callers without losing composure.
2. Technical Proficiency
3. Industry-Specific English (or Local Language)
The Final Simulation
Student Ratings & Reviews
