Description

Master the Art of Support & Secure Your Career Stop just “learning” and start working. The TES Call Center Course is a high-intensity, results-driven program designed to transform you into a world-class customer service professional. We don’t just teach you how to talk; we teach you how to solve problems, navigate complex CRM systems, and master the “de-escalation” techniques used by the world’s top support teams.

Why Join TES?

The 85% Fast-Track: Students who achieve an overall score of 85% or higher are automatically eligible for an immediate job offer within our call center operations.
Real-World Scenarios: Practice with live-simulated calls and real customer personas.
Soft Skill Mastery: Build the confidence, empathy, and clarity required for international support standards.

📊 The “Elite 85” Assessment Strategy

Assessment Type	Weight	Why it Matters
Written Exams	30%	Checks for knowledge of policy and grammar.
Voice/Tone Audits	30%	Ensures they sound professional and friendly.
Live Simulation	40%	Proves they can handle pressure in real-time.

💡 Pro-Tip for Higher Success Rates

To avoid losing good candidates who might land at an 80%, We offer a “Remediation Week.” If a student scores between 75% and 84%, We are going to give them three days of intensive coaching followed by one final re-test to hit that 85% goal.