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Become Another Success Story

Effective Date: August 4, 2023

Last Updated: August 7, 2026

Platform Domain: https://tes-ar.online

Welcome to TES Platform (comprising TES Academy and TES School). These Terms & Conditions (“Terms”) govern your access to and use of our website, learning management systems, course content, and services.

By creating an account, submitting a registration form, enrolling in a course, or making a payment, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Account Eligibility & Registration

A. Adult Students (TES Academy)

  • You must be at least 18 years old or the age of legal majority in your jurisdiction to create an account independently.
  • You agree to provide accurate, complete, and current information during registration.

B. Minor Students (TES School)

  • TES School courses designed for young learners (ages 7–14) must be registered and managed by a parent or legal guardian.
  • The parent or guardian assumes full financial and legal responsibility for the minor’s account usage, conduct, and compliance with these Terms.

2. Course Access & Learning Portal

  • Grant of Access: Upon successful enrollment and payment verification, TES Platform grants you a limited, personal, non-exclusive, non-transferable license to view and complete your enrolled course content.
  • Account Credentials: You are solely responsible for maintaining the confidentiality of your account login details.
  • Anti-Sharing & Security Policy: Sharing account credentials, allowing non-registered individuals to access course materials, or distributing platform content is strictly prohibited. Accounts detected with simultaneous logins across unauthorized locations or devices may be suspended without refund.

3. Payments, Verification & Currency

A. Accepted Payment Methods

TES Platform supports both automated and manual payment methods:

  • Manual Local Transfers: Instapay, Mobile Wallets (e.g., Vodafone Cash, Orange Cash, Etisalat Cash), RedotPay, and direct Bank Transfer.
  • Automated Payments: Credit/Debit Cards (Visa, MasterCard, Meeza) processed via third-party licensed payment gateways.

B. Manual Verification Process

For manual payment options (Instapay, Vodafone Cash, RedotPay):

  1. Students must submit a clear, legible payment receipt screenshot via the registration form or official WhatsApp support line.
  2. Account activation and course access are processed following manual verification, typically within 1 to 12 hours during operational operating times.
  3. TES Platform reserves the right to reject enrollment if a receipt is fraudulent, unreadable, or unmatched to a valid transaction.

4. Refund & Cancellation Policy

We aim to deliver exceptional educational value while maintaining operational fairness.

  • Digital Course Refunds: Refund requests for online courses must be submitted in writing within 7 days of enrollment, provided that you have accessed less than 20% of the course video/learning content and have not downloaded proprietary course assets.
  • Manual Payment Transfer Fees: Any third-party cash transaction or transfer fees incurred during manual payments (e.g., wallet provider charges) are non-refundable.
  • Non-Refundable Services: Live masterclasses, one-on-one personalized speaking evaluations that have already taken place, and accounts terminated due to code-of-conduct violations are non-refundable.

5. TES Academy Career Referrals & Job Opportunities Disclaimer

For adult students enrolled in career-focused tracks (such as the TES Call Center Course):

  • Performance Requirement: Direct recruitment referral pathways are offered to students who successfully complete the required modules, practical voice evaluations, and achieve a final assessment score of 85% or higher.
  • Interview Guarantee vs. Employment Guarantee: TES Platform provides top-tier preparation, interview simulations, and direct CV referrals to partner BPO/Call Center recruitment teams. We do not guarantee final employment. Hiring decisions rest entirely on third-party employer interview outcomes and company requirements.
  • No Recruitment Fees: TES Platform never charges students fees for job placements or interview referrals.

6. Intellectual Property Rights

  • All curriculum materials, video lectures, lesson plans, STEAM mission framework documents, downloadable worksheets, branding, logos, and website code are the exclusive intellectual property of TES Platform and its founder, Mr. Hussein Amin.
  • You may not copy, record, screen-record, reproduce, distribute, modify, create derivative works of, sell, or publicly display any platform content without prior written permission from TES Platform.

7. Student Code of Conduct

When interacting in live online classes, discussion forums, live chat support, or WhatsApp student groups, you agree to:

  • Maintain a respectful, professional, and courteous tone toward instructors, staff, and fellow students.
  • Refrain from sharing inappropriate, abusive, offensive, or promotional spam content.
  • Respect classroom schedules and live workshop guidelines.

TES Platform reserves the right to terminate access to any student who violates this Code of Conduct without entitlement to a refund.

8. Limitation of Liability

  • Service Availability: TES Platform strives for continuous site availability but does not guarantee uninterrupted access due to routine maintenance, server updates, or external internet infrastructure issues.
  • Educational Outcomes: While our courses are designed to optimize fluency and test performance, final learning outcomes, exam band scores (e.g., IELTS), and job interview results depend on individual effort, study time, and external factors beyond our control.

9. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt. Any legal disputes or claims arising out of or related to these Terms or your use of the platform shall be subject to the exclusive jurisdiction of the courts located in Cairo, Egypt.

10. Modifications to Terms

TES Platform reserves the right to update or modify these Terms at any time. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of the platform after changes are posted constitutes acceptance of the updated Terms.

11. Contact Us

If you have questions regarding these Terms & Conditions, please contact us at:

  • Platform: TES Platform (TES Academy / TES School)
  • Email Support: support@tes-ar.online
  • Official WhatsApp: +2 01559707999
  • Location: Cairo, Egypt / Doha, Qatar